Helpdesk Administrator
| Job Type | Permanent |
| Location | Motherwell |
| Area | Glasgow, Scotland |
| Sector | Clerical - Administration |
| Salary | £25000 - £27000 per annum |
| Start Date | ASAP |
| Advertiser | remoteapi |
| Job Ref | AB-30 |
| Job Views | 3 |
- Description
- Helpdesk Administrator - PERMANENT
Our client, a leader in their industry are looking for a Helpdesk Administrator to join their team at their site in Motherwell. This is a great opportunity to join a dynamic and supportive facilities team in a fast-paced environment.
You will play a key role in the efficient delivery of building services by providing administrative support and coordination through a CAFM system.
Working closely with engineers, suppliers, and managers, this position is critical in ensuring service level agreements are met and customer service standards are upheld.
Key Responsibilities- Logging tasks on the CAFM system received via phone, email, in person, or directly through the system
- Planning and scheduling tasks for Direct Labour to ensure compliance with SLAs
- Liaising with mobile engineers, supply chain, and facilities management for updates on job progress
- Organising plant hire requirements for direct labour engineers
- Preparing and generating weekly reports for the Helpdesk Supervisor and Business Support Manager
- Monitoring and driving compliance with attendance SLAs and escalating performance issues when necessary
- Promoting a strong customer service culture with internal and external stakeholders
- Assisting the Facilities Services Manager and Business Support Manager in all aspects of contract and supplier management and procurement
- Previous experience in a helpdesk or administrative role within a facilities or maintenance environment
- Proficient in using CAFM systems
- Strong organisational and time-management skills
- Excellent communication and customer service abilities
- Confident in liaising with various stakeholders including engineers and suppliers
- Able to prioritise workload and manage multiple tasks in a fast-paced setting
37.5 hours
This is a permanent postion
Exchange People are a family-run Employment Business, proudly providing people in North-West England and Central Scotland with careers since 1997.
So why work for Exchange People?- Wages paid weekly
- Dedicated in-house payroll team to ensure accurate payroll
- 28 days holiday pay, accrued pro-rata
- Pension contributions, for eligible workers
- Out-of-hours contact service
- Team of expert consultants who’ll look after you, before, during and after your placement
Click to apply now for the role!
